At Chapaai, we strive to provide you with the best shopping experience. If you're not 100% satisfied with your purchase, you have the option to return or exchange your product within 7 days of delivery—no questions asked.

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✅ Return & Exchange Guidelines

You may return any item purchased from chapaai.in within 7 days of receipt, provided the following conditions are met:

• ✅ Product is unused, unwashed, and in original condition

• ✅ All tags are intact and packaging is unopened

• ✅ No damage, wear, or tear on the product

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🔁 Return Process

1. WhatsApp us at 9462428672 with your Order ID.

2. We will initiate a pickup from your original shipping address.

3. You’ll receive an SMS confirmation on the pickup day.

If pickup is unavailable in your area, you may self-ship the item to our address. For non-serviceable pin codes, we will reimburse self-shipping charges up to ₹100.

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📦 Pickup Failure

• We attempt pickup up to 3 times.

• If the product is not collected by the third attempt, the return request will be marked as failed.

• In such cases, you will need to self-ship the item.

• For assistance, please contact us at 9462428672.

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⚠️ Important Notes

• Make sure to hand over the correct item during pickup.

• We are not responsible for incorrect products sent back.

• Once we receive the returned item and it passes our quality check, we will notify you via email.

• If the item fails the quality check, it will be returned to you.

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💸 Refund & Replacement Charges

• If the return is due to our error (wrong/damaged item), return shipping is free.

• If the return is for personal reasons (change of mind, not as expected, etc.), the following charges apply: